Shipping Policy

1. Overview

At trinmama, every product is custom-made just for you. Because your items are produced on demand, please allow adequate production and shipping time. This policy works in conjunction with our Return Policy and Refund Policy.

We ship to most countries worldwide. Shipping times and costs vary by destination and shipping method selected at checkout.

2. Production Time

Since all products are made to order, production begins after your order is confirmed:

• Standard Production: 3–7 business days (most items)
• Complex/Custom Products: 5–10 business days (e.g., blankets, canvas prints, multi-sided items)

Production time is separate from shipping time. Your estimated delivery date at checkout includes both production and shipping.

Note: Orders placed on weekends or holidays will begin processing on the next business day.

3. Shipping Methods & Delivery Times

3.1 US Domestic Shipping

• Standard Shipping: 5–9 business days (after production)
• Express Shipping: 2–4 business days (after production)

3.2 International Shipping

• Standard International: 10–20 business days (after production)
• Express International: 5–10 business days (after production)

Delivery times are estimates and are not guaranteed. Factors such as customs processing, weather, carrier delays, and holidays may affect actual delivery dates.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• Destination country and region
• Shipping method selected
• Product size and weight

4.1 Free Shipping

We offer free standard shipping on orders over $50 to the US. Free shipping promotions may change and are subject to the terms displayed at checkout.

4.2 Shipping Cost Calculation

Shipping fees for international orders include carrier charges only. Import duties, taxes, and customs fees are the responsibility of the recipient (see Section 7).

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• A tracking number
• A link to track your package
• The estimated delivery date

You can also track your order by logging into your account on our website.

Please note: Tracking information may take 24–48 hours to update after the shipping confirmation is sent.

6. Order Processing & Shipment Status

You may see the following statuses for your order:

• Pending Production: Your order has been received and is waiting to enter production.
• In Production: Your custom product is being manufactured.
• Shipped: Your order has been dispatched and is on its way.
• Delivered: Your order has been delivered to the shipping address provided.

You can request changes to your order (design, shipping address) only while the status is "Pending Production". Once production begins, no changes can be made.

7. International Orders & Customs

Import Duties and Taxes:

• For international orders, you may be subject to import duties, customs fees, VAT, or other local taxes upon delivery.
• These charges are not included in our product prices or shipping costs.
• The recipient is responsible for paying all applicable duties and taxes.
• We are unable to predict the exact amount of duties or taxes for your order.

Customs Delays: International shipments may be delayed by customs processing. These delays are beyond our control and are not grounds for refund or replacement. Please allow additional time for international deliveries.

Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal to pay customs fees, or repeated failed delivery attempts, we will notify you. Reshipping will incur additional shipping charges.

8. Undelivered or Lost Packages

If your tracking shows "delivered" but you have not received your package:

• Please check with household members, neighbors, and your local post office first.
• Allow 24–48 hours after the "delivered" status for the carrier to update.
• If the package is still missing, contact us at support@trinmama.com within 7 days of the delivery date.

If your package appears to be lost in transit (no tracking update for 15+ business days), please contact us and we will investigate with the carrier. A replacement or refund will be offered if the package is confirmed lost.

9. Incorrect Shipping Address

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.

• Before production: We can update your shipping address. Please contact us immediately.
• After production/shipping: We cannot change the shipping address. If the package is returned to us, reshipping will incur additional shipping charges.

10. Multiple Items in One Order

If your order contains multiple items, they may be:

• Shipped together in one package (if they are the same product type)
• Shipped separately (if they require different production facilities or packaging)

If items are shipped separately, you will receive separate tracking numbers for each shipment. You will only be charged shipping costs once per order.

11. Shipping Restrictions

We currently do not ship to the following:

• PO Boxes (for some shipping methods — please check at checkout)
• Military addresses (APO/FPO/DPO) may have limited shipping options
• Countries subject to trade sanctions or embargoes

If your shipping address is not accepted at checkout, please contact us for alternative options.

12. Shipping & Production Delays

We strive to meet all estimated delivery dates, but delays may occur due to:

• High order volume during peak seasons (holidays, promotional events)
• Carrier delays or disruptions
• Customs processing for international orders
• Production issues (material shortages, quality checks)
• Force majeure events (natural disasters, pandemics, government restrictions)

In the event of a significant delay, we will notify you by email with an updated estimated delivery date. Shipping delays alone are not grounds for order cancellation.

13. Contact Us

If you have any questions about this Shipping Policy or need help with your order, please contact us at:

• Email: support@trinmama.com
• Business Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC-5)
• Response Time: We will reply to all emails received during business hours within 24 hours.