Introduction
trinmama ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (trinmama.com) and purchase our products.
Information We Collect
Information You Provide:
- Account details (email, password)
- Shipping and billing address
- Payment information (processed securely by third-party payment providers — we do not store full credit card numbers)
- Customization details (names, images, text for personalized products)
- Order history and communication preferences
- Survey responses and feedback
Information Collected Automatically:
- Device information (browser type, operating system, device type)
- IP address and approximate location
- Pages visited, time spent, and click patterns
- Referring source/URL
- Cookies and similar tracking technologies
How We Use Your Information
- Process and fulfill your orders
- Create and manage your account
- Send order confirmations, shipping updates, and support responses
- Personalize your shopping experience
- Improve our website, products, and services
- Send promotional emails (only with your consent — you can opt out anytime)
- Detect and prevent fraud
- Comply with legal obligations
Cookies
We use cookies and similar technologies for:
- Essential cookies — Required for website functionality (cart, login, session)
- Analytics cookies — Help us understand how visitors use our site
- Marketing cookies — Used to deliver relevant ads (with your consent)
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers — Payment processors, shipping carriers, email services, and hosting providers (bound by confidentiality agreements)
- Legal requirements — When required by law, regulation, or legal process
- Business transfers — In the event of a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your data, including SSL encryption for all transactions, secure payment processing through PCI-compliant providers, and regular security assessments. However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Request data portability
- Withdraw consent where applicable
To exercise any of these rights, contact us at support@trinmama.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law (e.g., for tax and accounting records).
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
Email: support@trinmama.com
Website: trinmama.com